Please let us know if you do not receive the parcel within 21 days of placing your order.
We can assume that your parcel has been misplaced by the carrier after 28 days.
If it's been over 15 business days, your order is most likely held up in Customs.
You pay for the shipping back to us, and we offer Free Shipping back to you. Contact us within 30 days of receiving your order.2. Write the RA number on the outside of the parcel and please provide a note with the items you are exchanging for on the inside.4.